> For the complete documentation index, see [llms.txt](https://docs.madrix.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.madrix.dev/br/solucao-de-problemas.md).

# Solução de problemas

Resolva problemas comuns por sintoma. Siga o checklist rápido primeiro.

### Checklist rápido (2 min)

1. Recarregue a página e tente novamente.
2. Teste em aba anônima (sem extensões).
3. Desative adblock/extensões de privacidade para o domínio.
4. Confirme permissões e o ambiente correto (Dev/Staging/Prod).

### Escolha o tópico

<table data-view="cards"><thead><tr><th>Tópico</th><th data-card-target data-type="content-ref">Abrir</th></tr></thead><tbody><tr><td><strong>Falhas na geração por IA</strong><br>Geração não inicia, trava, ou entrega resultado inconsistente.</td><td><a href="/spaces/XnYvLewhXbdSQIvAlbqN/pages/DdsDnkuCuLrEd8A4epcP">/spaces/XnYvLewhXbdSQIvAlbqN/pages/DdsDnkuCuLrEd8A4epcP</a></td></tr><tr><td><strong>Problemas de deploy</strong><br>Deploy falhando, travado, ou app fora do ar após publicar.</td><td><a href="/spaces/XnYvLewhXbdSQIvAlbqN/pages/swtoyBq4Pm1Djst6TBtF">/spaces/XnYvLewhXbdSQIvAlbqN/pages/swtoyBq4Pm1Djst6TBtF</a></td></tr><tr><td><strong>SSO e login</strong><br>Login em loop, erro de callback, ou acesso negado após autenticar.</td><td><a href="/spaces/XnYvLewhXbdSQIvAlbqN/pages/oBUe7uqVxJuDnyK3Sy9y">/spaces/XnYvLewhXbdSQIvAlbqN/pages/oBUe7uqVxJuDnyK3Sy9y</a></td></tr><tr><td><strong>Performance e lentidão</strong><br>UI lenta, endpoints demorando, ou timeouts.</td><td><a href="/spaces/XnYvLewhXbdSQIvAlbqN/pages/KvkWCf4pd79uKvHzqsUi">/spaces/XnYvLewhXbdSQIvAlbqN/pages/KvkWCf4pd79uKvHzqsUi</a></td></tr><tr><td><strong>Banco, migrations e schema</strong><br>Migration falha, schema divergente, ou erro de conexão.</td><td><a href="/spaces/XnYvLewhXbdSQIvAlbqN/pages/pfhbZjy2soUlor3scT6k">/spaces/XnYvLewhXbdSQIvAlbqN/pages/pfhbZjy2soUlor3scT6k</a></td></tr></tbody></table>

### Como escalar (abrir um chamado)

Antes de escalar, junte estas evidências. Isso reduz muito o ping-pong.

* Projeto e ambiente (Dev/Staging/Prod).
* Horário do erro (com timezone).
* Passos para reproduzir (curto e determinístico).
* Mensagem de erro completa (sem prints cortados).
* Screenshot da tela (se aplicável).
* Console do browser (erros e warnings relevantes).
* Aba **Network** (request que falhou + status + payload, se não houver dados sensíveis).

{% hint style="info" %}
Se existir um `requestId`, `traceId` ou link de execução, inclua também.
{% endhint %}


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