Troubleshooting

Solve common problems by symptom. Follow the quick checklist first.

Quick checklist (2 min)

1. Reload the page and try again.
2. Test in an incognito window (no extensions).
3. Disable adblock/privacy extensions for the domain.
4. Confirm permissions and the correct environment (Dev/Staging/Prod).

Choose the topic

Topic

AI generation failures Generation doesn't start, freezes, or delivers inconsistent results.

Open

Deploy issues

Topic

Deployment issues Deployment failing, stuck, or app down after publishing.

Open

AI generation failures

Topic

SSO and login Login looping, callback error, or access denied after authenticating.

Open

SSO and login

Topic

Performance and slowness Slow UI, slow endpoints, or timeouts.

Open

Performance and slowness

Topic

Database, migrations and schema Migration fails, divergent schema, or connection error.

Open

Database, migrations and schema

How to escalate (open a ticket)

Before escalating, gather this evidence. It greatly reduces back-and-forth.

• Project and environment (Dev/Staging/Prod).
• Time of the error (with timezone).
• Steps to reproduce (short and deterministic).
• Full error message (no cropped screenshots).
• Screenshot of the screen (if applicable).
• Browser console (relevant errors and warnings).
• Tab Network (request that failed + status + payload, if there is no sensitive data).

If there is a requestId, traceId or execution link, include it as well.